All orders are shipped via a secure, fully tracked service and require a signature on delivery. We also offer VIP delivery options on request, and ship internationally.

As all items are bespoke and made to order, we do not offer returns or refunds on custom pieces.

For peace of mind at any stage, we offer complimentary consultations by appointment — please contact us to arrange.

In addition we offer a lifetime guarantee on all custom-made jewellery and provide ongoing aftercare services including repairs, polishing, and professional cleaning.

Every piece undergoes a rigorous quality control process prior to dispatch. In the unlikely event of a clasp issue, stone resetting, or any other concern, please email or WhatsApp us — we aim to respond as quickly as possible.