Terms of Sales

Effective Date: 06/09/24

Welcome to 69 London Ltd!
These Terms and Conditions ("Terms") govern your use of our website and services, including the purchase of bespoke, custom-made jewellery items. By accessing or using our website, you agree to comply with and be bound by these Terms.

1. General

1.1 Scope of Terms

These Terms apply to all sales of bespoke jewellery made through our website, including any related services such as lifetime guarantees and cleaning services.

1.2 Eligibility

By using our website, you represent that you are of legal age to form a binding contract in your jurisdiction and agree to comply with these Terms.

2. Custom-Made Orders

2.1 Non-Refundable Policy

All orders for custom-made jewellery are final and non-refundable. Due to the personalised nature of these items, refunds, exchanges, or cancellations are not permitted once the order has been confirmed and production has begun.

2.2 Customer Acknowledgment

Before placing an order, customers are required to review and approve all design specifications, including size, materials, and any other customizations. By confirming the order, you acknowledge and agree that you have reviewed and accepted all details, and that the final product will be created according to these specifications.

2.3 Production Time

Production times vary depending on the complexity of the design and availability of materials. Estimated production timelines will be provided at the time of order confirmation. Delays due to unforeseen circumstances (e.g., supply chain issues) will be communicated promptly.

3. Pricing and Payment

3.1*Pricing

All prices listed on our website are in [Insert Currency] and include any applicable taxes, unless otherwise stated. 69 London Ltd reserves the right to change our prices at any time without notice, but any such changes will not affect orders that have already been confirmed.

3.2 Payment

Payment in full is required at the time of order placement. We accept payment via [insert accepted payment methods]. Your order will not be processed until full payment is received and confirmed.

4. Shipping and Delivery

4.1 Shipping

We offer worldwide shipping through reputable carriers. Shipping costs, delivery times, and any applicable import duties or taxes will be communicated at checkout and are the responsibility of the customer.

4.2 Risk of Loss

All items are carefully packaged and insured during shipping. Risk of loss passes to the customer upon delivery. If an item is lost or damaged during transit, please contact us immediately to initiate a claim with the carrier.

5. Lifetime Guarantee and Cleaning Service

5.1 Lifetime Guarantee

69 London Ltd stands by the quality of our craftsmanship. All custom-made jewellery items are covered by a lifetime guarantee against manufacturing defects. This guarantee does not cover normal wear and tear, misuse, or damage caused by improper care.

5.2 Cleaning Service

We offer a complimentary cleaning service for the lifetime of your jewellery. Customers are responsible for the cost of shipping the item to and from our facility. Please contact us for instructions on how to utilise this service.

5.3 Limitations

Our lifetime guarantee and cleaning service do not cover:
- Loss or theft of the jewellery.
- Damage resulting from modifications, repairs, or alterations made by third parties.
- Gemstone replacement, unless the loss is due to a manufacturing defect.

6. Intellectual Property

6.1 Ownership

All designs, trademarks, and content on our website are the intellectual property of 69 London Ltd and are protected by international copyright and trademark laws. Unauthorised use of any content is strictly prohibited.

7. Limitation of Liability

7.1 No Liability for Customisations

69 London Ltd is not liable for any dissatisfaction with the final product resulting from customer-approved design specifications. By placing an order, you assume full responsibility for the choices made during the design process.

7.2 Limitation

In no event shall 69 London Ltd be liable for any indirect, incidental, or consequential damages arising out of or related to the use of our products or services. Our total liability, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you for the specific order in question8. Governing Law and Jurisdiction**

8.1 Governing Law

These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of laws principles.

8.2 Jurisdiction

Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of [worldwide Jurisdiction].

9. Amendments

9.1 Changes to Terms

69 London Ltd reserves the right to amend these Terms at any time. Any changes will be effective immediately upon posting on our website. Continued use of our website after changes constitutes your acceptance of the new Terms.

10. Contact Us

If you have any questions about these Terms, please contact us at

69 London Ltd
Info@sic69.com
077691169