All orders are shipped via a secure, fully tracked service and require a signature on delivery. We also offer VIP delivery options on request and ship internationally.

As all SIC69 pieces are bespoke, custom-made or made to order, we do not offer returns or refunds on personalised pieces once an order has been confirmed.

Typical production time is 1–2 weeks, depending on the piece, material availability and the complexity of the order.

For peace of mind at any stage, we offer complimentary consultations by appointment. Please contact us by email or WhatsApp to arrange.

We also offer a lifetime guarantee on custom-made jewellery and provide ongoing aftercare services including repairs, polishing and professional cleaning.

Every piece undergoes a quality control process prior to dispatch. In the unlikely event of a clasp issue, stone resetting requirement or any other concern, please email or WhatsApp us — we aim to respond as quickly as possible.