Frequently asked questions
We aim to have bespoke orders finished and out for delivery within one week. You will be informed with production updates before delivery.
Dependent on our production schedule. please enquire so we can advise
Yes we update our prices in both directions in line with the stock market so you always get a fair price.
We have a efficient production team and know our turnaround times based on weekly orders.
Our production calendar schedule is updated throughout the day so you'll always know before purchase.
Yes all our production is done in Londons famous Hatton garden. All our metals and stones are also sourced in Hatton garden..
Yes we are Abel to change some or the colour options. Add or mix gem stones depending on your taste. Please enquire for details
We do not offer returns or refunds on bespoke orders.
We do however offer a lifetime guarantee which includes free repairs, polishing and cleaning.
All items are custom made to order and go through a rigorous quality control process.
In the unlikely event of necklace clasp braking or stones needing resetting due to wear and tare etc please email or whats app us for details